Sales & Support Center Capabilities

Our Sales & Support Center, located in Minnetonka, MN, provides a backbone of support for both you and your customers. Open seven days a week and possessing bilingual capabilities, our team of professionals are driven by performance, with an impressive track record of success and Industry-Leading Metrics.

  • We ensure that 80% of all calls are answered within 30 seconds or less
  • Our team of sales agents have a 60% and higher closure rate on all opportunities presented
  • We drive our team to achieve an 85% + attachment rate of ancillary and add-on services

Multiband engages in ongoing training for our sales agents and utilize consistent coaching and quality review to ensure that our agents are continually matching or bettering our standards. We utilize real-time metrics and reporting to continually be on top of current trends and performance, allowing us to quickly engage in proactive strategies to further drive success.

DIRECTV

For nearly 10 years, our team of sales agents have sold DIRECTV Residential services to customers nationwide.

Exede

Our teams are fully engaged in selling Exede, supporting both Exede Internet and VOICE services nationwide.